Refund and Cancellation Policy

Effective date: 6 July 2026

This policy explains how cancellations and refunds work for AdeHQ paid plans, top-ups, and add-ons.

1. Subscriptions

Paid subscriptions renew automatically unless cancelled before the renewal date.

You can cancel your subscription from your billing settings where available, or by contacting support@adehq.com.

If you cancel, you will usually keep access to paid features until the end of the current billing period.

2. Refunds

Unless required by law or expressly stated, subscription fees are non-refundable.

We may consider refunds at our discretion where:

• you were charged in error
• duplicate payment occurred
• a technical issue prevented meaningful access
• local consumer law requires a refund

3. AI Work Hours, credits, and top-ups

Unused AI Work Hours, credits, top-ups, browser/search capacity, or promotional usage generally do not convert to cash and are non-refundable unless required by law.

4. Plan changes

If you upgrade, changes may take effect immediately and you may be charged a prorated or full amount depending on the plan.

If you downgrade, changes usually take effect at the next billing cycle unless stated otherwise.

5. Free trials and promotions

Free trials, promotional credits, discounts, and founder offers may have additional conditions. We may modify or withdraw promotions where necessary to prevent abuse.

6. Contact

Billing questions can be sent to support@adehq.com.